Exchange and refund policy

HAPPY EID,

Thank You for Your Purchase!

We want to thank you so much for placing your order through our website. We would like to inform you that your order has been successfully received and will be shipped after the Eid holiday.

We are working hard to process all orders as quickly as possible to ensure they reach you shortly after the holiday.

If you have any questions or need further assistance, please feel free to contact us.

You can easily exchange your products according to the following conditions:

*Exchange and refund Period:
In-Store: Exchanges and refunds are available within 14 days from the purchase date.
Online Orders: Exchanges and refunds are available within 14 days from the order delivery date.

*Product Condition:
To accept an exchange request, products must remain in their original condition, unused, undamaged, and in their original packaging with all tags and labels attached.

*Receipt or Proof of Purchase:
The original receipt or proof of purchase must be provided with the exchange request.

*Non-Exchangeable Products:
Some products are not eligible for exchange, such as:

           - Accessories
           - Scarves 

*Shipping Costs:
The customer is responsible for shipping costs for online exchanges when returning the product to us. The new product will be shipped after the returned item is received and inspected.

*Time Limit:
If the 14-day exchange period has passed, we will not be able to accept any exchange requests.

*Delayed Orders:
If your order is delayed due to shipping, we recommend contacting customer service (01092855034) to coordinate the exchange.

*Returns and Refunds:
Due to the sale policy, refund requests are accepted. However, you can benefit from the exchange policy outlined above.

If you have any further questions or need assistance, feel free to contact our customer service team.

Thank you again for choosing Pistage!