1-shipping company is a good third party only responsible for order delivery and money collection.

2-shipping company regulations not allow opening order before delivery

3-there is shipping fees lost incase of refund and exchange

4- at offers there is no refund, you can exchange only.

5-how to exchange or refund your order?!
Remember the best way is through our
branches and receive your money on spot

Online way:
Contact us with in 24 hours after receiving 
your order, we will send a courier to only
collect pieces from your side
After we receive It again and checking the pieces (on its original condition) ,
money will be transferred through bank account or Vodafone cash

6- please don't hesitate to asking about uncleared points.